Charity Event Supporters
Our commitment to your privacy and confidentiality
ChallengeWorks is committed to protecting the privacy and confidentiality of the supporters of our events (participants and donors).
How we collect and use supporter information
We only collect personal information from our charity event supporters that is necessary for our work and helps
us engage with you. We use your information to manage your support, process your donation and to respond to
your comments and questions. We may also use your information for research purposes. The main way we collect
personal information about you is when you give it to us, for example, when you complete a registration or
donation form. At all times it is your choice on how much information you would like to provide in your support
of ChallengeWorks events, and you can change or access these details at any time. Please be aware though that if
you do not provide all the information we request, we may not be able to manage your support, process your
donation or respond to your queries.
Below are some examples of information that we may collect and hold:
How we hold supporter information
ChallengeWorks takes the security and confidentiality of your personal details very seriously. We actively seek to ensure that all personal information we collect is protected from misuse, interference and loss and from unauthorised access, modification or disclosure. This is done through internal data protection and electronic data transmission procedures, and all donations and communications made online via our websites or those of our partners are secure.
Disclosure of supporter information
Personal information is sometimes supplied to, or collected by, contractors who perform tasks on our behalf (for example donor platform providers). Due diligence is undertaken on these contractors to ensure that they comply with best practice data security and protection standards.
Personal information is sometimes supplied to the Charity Partner specific to the event that you support in order for them to communicate with you.
Where personal information is held that is no longer needed, we will take reasonable steps to ensure the information is destroyed or de-identified.
Accessing or correcting your personal information
Lodging a query or complaint
If you have a query or complaint about how we manage your personal information or would like to know more, please call us on (02)9943-5599 or email us on firstname.lastname@example.org.
If you have made a complaint, ChallengeWorks will acknowledge that your complaint has been received, provide you with our contact details and give you an estimate of when we can provide a response to your complaint.